Who we are 

At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.   

We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we’re building more than a business—we’re building a community.   

As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.  
 

What the role is about: 

We are seeking an energetic and flexible Customer Service Representative to join our growing dynamic team! Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located at our Minneapolis, Bloomington, Rochester, Moorhead, Woodbury, Burnsville, Hermantown, and Blaine. 

What impact you’ll make:    

• Control access to facility 

• Greet and register patients, review required information, enter patient information into computer system 

• Answer multi-line telephone and direct calls appropriately 

• Utilize Leaf Logix to check in patients and place in appropriate status 

• Scan documents into Electronic Health Records (EHR) system 

• Schedule appointments over phone and in-person via our online appointment booking platform 

• Maintain strict confidentiality of patient health information 

• Other clerical and light janitorial duties as assigned 

• Completes opening and closing procedures as assigned 

• Knowledgeable of all state cannabis compliance regulations and rules.  

• Assist in educating and signing up patients in the Green Goods Loyalty Program 

• Ensure patient self-evaluations are completed prior to order pick up 

• Check Zendesk to review and follow up on tickets. 

• Ability to assist in curbside service if needed.  

• Engage in continual self-education of new products, changes in cannabis industry and company. 

• Encourage team-based care/engagement while maintaining positive team morale  

• Cover Patient Care Coordinator Lunches and breaks as needed.  

• Ability to perform PCC duties on a temporary basis due to the needs of the business. 

What you’ve accomplished: 

• HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired. 

• Proficiency with MS office required, MS Excel and CRM systems. 

• Ability to communicate calmly and clearly with patients and others on the phone and in-person 

• Knowledge of customer service principles and techniques 

• Ability to handle multiple tasks simultaneously while having attention to detail. 

• Willingness and ability to learn several IT platforms for prompt triage and response to patients 

• Ability to work in a fast faced environment  

• Ability to stand for long periods. 

• Flexible availability including by not limited to weekends and evenings.  

• Ability to work in a team environment, as well as function independently 

• Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations 

• Ability to perform job duties effectively when under stress 

• Ability to accept constructive feedback and grow with position/company 

• Act ethically and apply good judgment 
  
  
   

Starting union rate: $18.00/hr. Competitive union benefits offered.
Applicants must have availability to work two weekends per month

Why Choose Vireo  

Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.    

At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.    

Whether you’re cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.    

✅ A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future  

✅ Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do  
✅ Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts  

✅ Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.  

EEO Statement   

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com