Vireo Health

What the role is about:  

The Order to Cash Manager is responsible for overseeing all aspects of the revenue cycle, from customer order processing through cash collection and reconciliation. This role will lead a team responsible for accounts receivable, cash application, customer billing, collections, and revenue-related reporting while ensuring compliance with cannabis industry regulations and internal controls. This position will have three direct reports supporting key areas of the Order to Cash function and reports to the Senior Accounting Manager. 

The ideal candidate is a proactive leader with strong accounting knowledge, experience managing complex cash and receivable processes, and a passion for driving process improvements in a fast-paced environment. 

What impact you'll make: 

Order Management & Revenue Operations 

• Oversee the end-to-end Order to Cash process across wholesale and retail channels

• Ensure timely and accurate processing of customer orders, invoices, credits, and adjustments

• Collaborate with Sales, Operations, Retail, and Supply Chain teams to resolve order-related issues

• Monitor order fulfillment and invoicing workflows to ensure revenue recognition requirements are met

• Record and reconcile retail revenue transactions, including cash, debit, and other payment methods, ensuring completeness and accuracy of daily sales activity

• Calculate, record, and reconcile customer loyalty program liabilities, including points earned, redeemed, expired, and forfeited, in accordance with company policy and applicable accounting guidance

Accounts Receivable & Collections 

• Manage customer billing, collections, and dispute resolution activities

• Monitor aging reports and oversee collection efforts to improve cash flow and reduce delinquent balances

• Oversee credit management to ensure customer credit policies and credit limits are maintained

• Review and approve write-offs, reserves, and customer account reconciliations

Cash Management & Reconciliations 

• Oversee cash application activities, including ACH, wire, lockbox, armored carrier deposits, and cash receipts

• Ensure timely reconciliation of undeposited funds, merchant processing accounts, and customer payments

• Oversee monthly bank reconciliations across all operating, payroll, and cash management accounts, ensuring reconciling items are investigated and resolved timely

• Review and approve bank reconciliation schedules and supporting documentation to ensure accuracy, completeness, and compliance with internal controls

Controls, Compliance & Reporting 

• Maintain strong internal controls over revenue and cash receipt processes

• Ensure compliance with cannabis regulations, state reporting requirements, and company policies

• Support internal and external audits by providing documentation and process support

• Develop and monitor key performance indicators (KPIs) related to collections, DSO, cash application accuracy, and billing efficiency

Leadership & Process Improvement 

• Lead, mentor, and develop the Order to Cash team

• Identify automation opportunities and drive process improvements across systems and workflows

• Partner with Finance and IT teams on ERP enhancements, integrations, and system implementations

• Create and maintain SOPs, training materials, and process documentation

What you've accomplished: 

• Bachelor's degree in Accounting, Finance, Business Administration, or related field

• 5+ years of progressive experience in Accounts Receivable, Revenue Operations, or Order to Cash functions

• 2+ years of people management experience

• Strong understanding of revenue cycle processes, collections, cash application, and internal controls 

• Experience with ERP systems

• Excellent analytical, organizational, and communication skills

Preferred Skills 

• Advanced Excel skills (modeling for allowances/liabilities)

• Proven track record of reducing DSO (Days Sales Outstanding)

What we offer:

• $80,000-95,000 annual base salary depending on experience
• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Hybrid Work Schedule (ideal candidate will be located in the Minnesota market)
• Flexible PTO policy with 15 days in your first year